Q & A

Frequently Asked Questions – Motobat Saudi Arabia


1. Are Motobat batteries genuine and certified in the Kingdom?


Yes, all batteries are officially certified and imported through official channels, and they come with a warranty valid within the Kingdom according to standard specifications.


2. How do I know the correct size for my motorcycle?


You can download the specifications file on the product page or contact customer service to determine the appropriate battery based on the motorcycle type and year of manufacture.


3. Is there a warranty on the batteries?


Yes, all Motobat batteries come with an official warranty against manufacturing defects. Activating the warranty requires providing the original purchase invoice, whether from the website or an authorized dealer.


4. What does the warranty cover?


It covers any defect resulting from a manufacturing defect only. It does not cover malfunctions resulting from misuse, incorrect installation, or negligence.


5. How do I submit a replacement request or activate the warranty?


If purchasing from the website, contact customer service directly.


If purchasing from an authorized dealer, you must provide the original purchase invoice to that dealer. The battery will be tested within 7 business days, and you will be notified of the results.


6. What payment methods are available?


We offer all payment methods approved in the Kingdom: Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery.


7. Do you offer shipping to all regions of the Kingdom?


Yes, we deliver batteries to all cities and governorates via approved shipping companies, with shipment tracking available until delivery.


8. Can retailers purchase in bulk?


Absolutely. Motobat offers special prices for retailers and distributors, along with technical support and after-sales service. You can contact us to open an authorized retailer account.


9. Do I need to charge the battery upon receipt?


Some batteries are pre-charged and ready to use, while others require initial charging. This is explained in the product specifications or by our support team.


10. How do I maintain battery life?


  • Ensure the battery is securely installed.


  • Do not leave the motorcycle unused for extended periods.


  • Regularly inspect the electrical system.


  • Avoid overcharging or fully discharging.


11. What should I do if the battery doesn't work after installation?


Please ensure:


  • The connections are correct.


  • There is no rust on the terminals.


  • The battery is charged correctly.


If the problem persists, please contact us for a technical inspection.


12. Is my personal data collected?


We do not collect any unnecessary data. The data entered is solely for processing your order and guaranteeing your rights.


13. Can I cancel my order after payment?


Yes, cancellation is possible before shipment. After the order has shipped, our standard exchange and return policy applies.